Spy employees: Ikea wants to improve its image
For 30 years, Ikea would have dreamed best advertisement. But a month after the revelation of illegal surveillance practices of employees and customers by Duck chained Mediapart then, the direction of Ikea France wants to show it has taken stock of the situation. Vanoverbeke Stefan, head of the French subsidiary of the Swedish furniture giant, yesterday presented its action plan and its working group to improve the image of the group being undermined by the discovery of internal mails mentioning the use of detectives private and the font file. Activities that led to Ikea France sidelined several top executives, including Jean-Louis Baillot, CEO of the subsidiary at the relevant time. "An internal audit by an independent firm has established that there had been research practices of information not consistent with our values. This is unacceptable and I regret it, "said Stefan Vanoverbeke. The current owner is careful however to discuss the future of the people involved to "preserve the presumption of innocence" and leave the floor of Versailles, seized by the CFDT union, do his job. "It is up to judges to say what is illegal or not. We just want to cooperate, "he said.
A pilot initiative
And as proof of his goodwill, Ikea France, which has already seen its headquarters raided and visited by the CNIL (Commission Nationale Informatique and freedoms) in its stores, plans to give the prosecutor the results of its internal audit. But it is mostly a working basis for a group of four managers responsible for "strengthening the values and ethical standards." "It's not an excuse but it does not direct a company of 10,000 employees as a company that has only 500. The findings of the survey showed us that our way of working no longer fit our size, "explains Stefan Vanoverbeke.
Ikea already had a code of conduct but the group had been working to develop a global charter. Irregularities discovered in France gave a good boost to the initiative, even if the boss of Ikea France considers that there is "no reason to believe that such practices occurred in other countries where group is established. " No investigation has been carried out elsewhere. "France will be a pilot," he says. Beginning in June, the working group should thus be able to make concrete proposals for reforming corporate governance, support managers and staff, recruitment of technical change but also monitor compliance with the group values . "We developed this action plan because we want to act quickly to give answers to our employees, social partners and customers. But we hope that these answers are of quality, "says the CEO that all employees of the group can now contact directly by e-mail. For clients, Stefan Vanoverbeke remains attentive to comments left on forums where he received "varying degrees of concern." Not enough empty stores nor sinking sales, however.
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